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Guidance & Clarity: Frequently Asked Questions

What is your return and exchange policy for engagement rings and fine jewelry?

We stand behind the quality of every piece we sell. Stock pieces ordered as ready-to-ship may be returned within 30 days if they are in saleable condition, accompanied by a sales receipt. Custom pieces that required sizing, engraving, or customization may be eligible for an exchange or credit. For complete details about our return policy or to discuss your specific situation, please contact us at (909) 798-5888.

Do you provide certification and documentation with diamond purchases?

Yes, all our diamonds come with professional certification from respected laboratories such as IGI (International Gemological Institute) or GIA (Gemological Institute of America). These certificates verify the quality, characteristics, and authenticity of your diamond, providing the documentation you need for insurance purposes and peace of mind about your investment.

How soon can I pick up my jewelry after purchase, and do you offer complimentary services?

For ready-to-ship items, you can choose curbside pickup, in-store pickup, or free local Redlands delivery at checkout. We also offer free ground shipping on orders under $2,500, and free overnight shipping on orders over $2,500. Best of all, every purchase from Emerson Fine Jewelry includes FREE lifetime cleaning and inspection services, complimentary check-ups, and ring polishing available in-store while you wait.