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Frequently Asked Questions

How long does the bespoke engagement ring process take at your Redlands showroom?

A bespoke engagement ring typically requires four to six weeks from the initial technical consultation to the final artisanal finish. Because we utilize in-house 3D CAD modeling, we are able to accelerate the visualization phase while maintaining absolute structural precision. If you are planning a proposal for a specific date, we recommend visiting our showroom at least two months in advance. This allows ample time for the ethical sourcing of rare stones and the meticulous hand-setting required for a high-performance heirloom.

Do you offer GIA-graded diamonds for your engagement ring settings?

Absolutely. Transparency is the cornerstone of the Emerson experience. We specialize in diamonds graded by the Gemological Institute of America (GIA), the global authority on diamond certification. During your private consultation, our GIA-trained specialists will guide you through the diamond’s "4Cs," ensuring that the stone’s carat weight, clarity, color, and cut proportions align perfectly with its official grading report.

What local maintenance services are included with my purchase?

To ensure your ring maintains its beauty and structural integrity for a lifetime, we provide comprehensive care for all engagement rings purchased at our Redlands location. This includes:

  • Complimentary lifetime professional cleaning and polishing
  • Regular prong inspections and stone tightening
  • Professional resizing and fit maintenance to ensure a perfect fit as your life evolves [Note: Specialized designs such as full eternity bands may require custom fit consultations] 
  • Complimentary checkups to maintain your ring's condition

We recommend bringing your ring in periodically for inspection and cleaning to keep it looking brilliant.